Description of the problem and the environment

  1. Problem Summary:

    _______________________________________________________________________

    _______________________________________________________________________

    _______________________________________________________________________

    _______________________________________________________________________

  2. HATS version, release, and refresh pack level: _______________________________________.
    To determine the HATS version, do the following:
    • Select Help on your IBM® Rational® Software Delivery Platform toolbar.
    • Select About IBM® Rational® Software Delivery Platform.
    • In the About IBM® Rational® Software Delivery Platform window, click Installation Details.
    • In the About IBM® Rational® Software Delivery Platform Installation Details window, click the Features tab. There are header bars for the following items:
      • Provider
      • Feature Name
      • Version
      • Feature Id
    • Click the Feature Name header bar to sort the features alphabetically.
    • Scroll down in the list until you find HATS Core and HATS Toolkit.
  3. Rational® Software Delivery Platform (Rational® SDP) product, version, release, and refresh pack level: _________________________
  4. Type of connection being used: 3270____ 3270E____ 3270 print____ 5250____ 5250W ____ 5250 print____ VT____
  5. Code page being used: ____________________________
  6. Steps to recreate:

    _________________________________________________

    _________________________________________________

    _________________________________________________

    _________________________________________________

    _________________________________________________

    _________________________________________________

  7. What type of security is being used? None_____ SSL _____
  8. If security is being used, describe the environment (for example, applicable servers, backend systems, Web servers)?

    Questions 9 through 21 apply to HATS Web or Portlet applications:

  9. Client operating system: __________________________________________

    On Windows®, open the Windows® control panel and start the System application.

  10. Browser version used to run the HATS application:

    Firefox: ________________

    Internet Explorer: ________________

    Other: ________________

    To determine your browser version, select Help on the browser toolbar and then select the About ... menu item.

  11. Are you using Dojo widgets? _________ If so, which version? __________
  12. WebSphere® Application Server version: ____________________________
  13. WebSphere® Application Server platform: ____________________________
  14. WebSphere® Portal Server version (if applicable): ____________________________
  15. WebSphere® Portal Server platform (if applicable): ____________________________
  16. Are there any messages posted in the Java™ Console? See Displaying the Java Console for instructions on how to display the Java™ Console in the Internet Explorer or other browsers.
  17. Are there any entries in your HATS log or trace files?
  18. Are there any messages in your WebSphere® Application Server logs, Web server logs, or Rational® SDP logs?
  19. Does the problem occur regularly ______ or only occasionally? _________
  20. If the problem occurs when the browser client is connected to a WebSphere® Application Server, does it also occur when you use Run On Server in the HATS Toolkit? Yes _____ No _____
  21. Are your HATS connections configured to use Web Express™ Logon? Yes ___. No ___.

    If Yes:

    Network Security Plugin: ____________________________

    Credential Mapper Plugin: ____________________________

    Question 22 through 26 apply to HATS rich client applications:

  22. Client operating system and version: ____________________________
  23. Rich client platform and versions (for example, Eclipse Rich Client Platform V3.7, Lotus Notes® V8.5.3, or Lotus® Expeditor Client V6.2.3): ________________________________________________

    To determine the version, click Help>About from within the client environment.

  24. How was the application installed into the client environment (for example, installed using Eclipse Update Site, installed using a Lotus Notes® widget, provisioned from Lotus® Expeditor Server)? ________________________________________________
  25. Does the same problem occur when the application is run on a local test environment (that is, from within the development environment)? Yes_____ No _____
  26. Are there any entries in your HATS log or trace files? Yes ___. No ___.