Gathering problem determination information

You might require assistance when determining the cause of HATS-related problems. To gather general information for HATS support personnel, on the HATS Toolkit menu bar, click HATS > Gather Problem Determination Information to launch the wizard.

When the wizard opens, all projects are listed within the window. You can select any combination of project types. Select the projects you want to include for diagnosis by selecting the check box beside them. Specify the location of the zip file you want to use to capture your information, then click Finish. The information contained in the zip file assists HATS support personnel in determining the cause of your problem.

For rich-client applications, click File > Preferences... > HATS > Troubleshooting from the menu bar. The Troubleshooting window opens and you can select tracing and logging settings. Click Gather to gather information required for diagnosing a problem. The contents of the selected applications, the runtime extension plug-in, and the .log file are copied into a zip file.

Note:

For more information about tracing and logging settings for rich-client applications, see Troubleshooting preferences.

More specific information might be required for certain problem scenarios. To see what specific information to gather, go to the HATS support site at https://www.ibm.com/mysupport/s/topic/0TO0z0000006v6xGAA/host-access-transformation-services.