Contacting IBM® Software Support

IBM® Software Support provides assistance with product defects.

Before contacting IBM® Software Support, your company must have an active IBM® software maintenance contract, and you must be authorized to submit problems to IBM®. The type of software maintenance contract that you need depends on the type of product you have:
  • For HATS, enroll in Passport Advantage® in one of the following ways:
  • You might purchase a software maintenance agreement by working directly with an IBM® sales representative or an IBM® business partner. For more information go to the "Support for IBM Systems" web page at https://www.ibm.com/support/home/.

If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the contacts page of the Software Support Handbook at https://www.ibm.com/planetwide/ and click the name of your geographic region for phone numbers for support for your location.

Follow the steps in this topic to contact IBM® Software Support:
  1. Determine the business impact of your problem
  2. Describe your problem and gather background information
  3. Submit your problem to IBM Software Support