Describe your problem and gather background information

When explaining a problem to IBM®, be as specific as possible. Include all relevant background information so that IBM® Software Support specialists can help you solve the problem efficiently. To save time, know the answers to these questions:

• What software versions were you running when the problem occurred?
• Do you have logs, traces, and messages that are related to the problem symptoms? IBM® Software Support is likely to ask for this information.
• Can the problem be recreated? If so, what steps led to the failure?
• Have any changes been made to the system? For example, hardware, operating system, networking software, and so on.
• Are you currently using a workaround for this problem? If so, please be prepared to explain it when you report the problem.