Troubleshooting and support

Welcome to IBM® Host Access Transformation Services (HATS) Troubleshooting guide. This guide provides information to assist you with problems you might experience, including problems with product installation, building a project, and deploying and executing an application in a production environment. This guide is designed to serve as a self-help tool to help you resolve your problem without the need to engage IBM® support. It includes overview information about how to troubleshoot a problem with HATS and instructions for searching for information, downloading fixes, and getting technical support. If you do have to call IBM® support, this guide provides the information you need to help your IBM® service representative better diagnose and resolve your problem.

This book is not intended for use with the WebFacing feature of the HATS. For information on troubleshooting WebFacing problems, see the product help after WebFacing is installed.