Troubleshooting the help setup
Refer to the troubleshooting tips and information to help
resolve issues that you might experience while you are configuring the help content.
To troubleshoot issues with the Local Help Updater, review the information in the log file.
Testing remote help connections
If you are having problems with your remote help content, such as missing content, test the connection to the help server.
Fixing proxy and firewall issues
If you use remote help to access product help content from a web-based help system through a proxy server, you must manually configure the proxy settings. If you are unsure whether you use a proxy server, try to open the help system in an external browser and from your product. If you can open the help system in an external browser but not from your product, configure the proxy settings.
Fixing Internet Explorer Enhanced Security Configuration issues
If you are running Internet Explorer Enhanced Security Configuration on a Windows 2003 server or Windows 2008 server, you might experience issues with the Local Help Updater. You might not be able to add sites or use other icons.
Fixing Java virtual machine (JVM) issues in the help system
In the help system, if you receive errors that are related to the Java™ virtual machine (JVM), such as Failed to create the Java Virtual Machine, you can troubleshoot those issues.
The help.war contains the help system infrastructure that is used to display the help content. Sometimes issues that are reported with the help.war file are fixed after a product is released. You can download a later version than what was installed with your product to see whether the updates fix the issue.