Welcome
Developing
Learn how to develop schemas by using the Rational® ClearQuest® Designer.
Developing Schemas
You can develop or modify schemas with the Rational® ClearQuest® Designer.
Packages and integrations
This topic explains the concepts of Rational® ClearQuest® packages and integrations.
EmailPlus package
Mail relay
Use the Rational® ClearQuest® EmailRelay service to implement a private relay service to forward email requests to a server that is registered for Simple Mail Transfer Protocol (SMTP) server access.
PostOffice Relay
The PostOffice Relay is an email transport method in which email is registered in the Rational® ClearQuest® database, which prevents loss of email messages.

IBM ClearQuest 10.0.9
Overview
Learn general information about the product.
Installing
Learn how to install the product.
Upgrading and migrating
Learn how to upgrade and migrate data for the product.
Administering
Learn how to administer the product.
Reporting
Learn how to generate reports for the product.
Developing
Learn how to develop schemas by using the Rational® ClearQuest® Designer.
- Developing Schemas
  You can develop or modify schemas with the Rational® ClearQuest® Designer.
  - Understanding the functions of the Rational® ClearQuest® schema developer
    This topic provides an overview of the tasks typically performed by a schema developer.
  - Overview of the Rational® ClearQuest® Designer interface
    The Rational® ClearQuest® Designer includes several different windows, or views, that you will use to perform your schema development tasks.
  - Rational® ClearQuest® schemas
    This topic explains the concept of a Rational® ClearQuest® schema.
  - Customizing a schema
    To modify how change requests are handled, you need to use the Designer to customize the records and fields of a schema.
  - Schemas and packages
    This topic explains the concept of using schemas and packages in Rational® ClearQuest®.
  - Packages and integrations
    This topic explains the concepts of Rational® ClearQuest® packages and integrations.
    - Precautions when applying packages
      Follow these guidelines when you apply a package to a schema.
    - Packages available
      This topic lists the Rational® ClearQuest® packages that are currently available, grouped by category.
    - Overview of package application process
      This topic explains the general steps involved in applying a package to a schema.
    - Examples: The Notes, Attachments, and Email packages
      The most commonly used packages are Notes, Attachments, and Email.
    - Checking which packages have been applied to a schema
      Before you apply new packages or package versions, you can check which package versions have already been applied to a schema.
    - Upgrading packages
      This topic explains the concept of upgrading packages in Rational® ClearQuest®.
    - The AuditTrail and eSignature packages
    - EmailPlus package
      - EmailPlus record types
      - Working with EmailPlus templates
      - Creating EmailPlus rules
      - Customizing an enabled record type
      - Mail relay
        Use the Rational® ClearQuest® EmailRelay service to implement a private relay service to forward email requests to a server that is registered for Simple Mail Transfer Protocol (SMTP) server access.
        SMTP Relay
        The SMTP Relay is an email transport method in which email is sent as soon as an Rational® ClearQuest® record is committed.
        PostOffice Relay
        The PostOffice Relay is an email transport method in which email is registered in the Rational® ClearQuest® database, which prevents loss of email messages.
        The Rational® ClearQuest® EmailRelay application
        The Rational® ClearQuest® EmailRelay application is a service-based application that runs as a WebSphere® application. It receives XML-encoded mail notifications from your EmailPlus-enabled Rational ClearQuest database or from querying the Rational ClearQuest database for email records. Then, the EmailRelay application translates the requests or data into email.
        Configuring the EmailRelay application
        Use the cqemailrelay.pl Perl script to configure EmailRelay, to specify the relay mode, and to start and stop EmailRelay.
        EmailRelay XML customization
        Customize three sections of the cqemailrelay_cfg.xml file to provide the EmailMail server with information about your email environment.
        Starting and stopping the EmailRelay application
        The cqemailrealay.pl script starts and stops the EmailRelay application.
        Setting up EmailRelay for different types of email servers
        Rational® ClearQuest® EmailRelay uses configuration files to support an SMTP Email server. If your server requires additional parameters, they are supplied using the <properties> settings.
      - Performance
      - Notifications
        The Rational® ClearQuest® Notifications feature is available in EmailPlus package 2.5 and higher and can be used in the Modern Web user interface offered by Rational ClearQuest.
      - Email attachments
      - Debugging EmailPlus
      - Administration of EmailPlus
    - Attachments package
      The Attachments package stores record attachments on an external server instead of in the Rational® ClearQuest® database.
  - Test Management and Requests
    You can use the ClearQuest® TestManagement and Requests feature to create and track test plans and add approval processes to the record.
  - Working with Forms
    You must create a record form for each record type in your schema. You can also define a submit form for each record type.
  - Creating a security model
    This topic provides an overview of the process to create a security model.
  - Using hooks to customize your workflow
    This topic provides guidelines for using hooks to implement your workflow.
  - Record locking
    When multiple users attempt to simultaneously update a record, the database locking model ensures that the update from each user succeeds as a unit, but each update overwrites the previous update.
  - Customizing the Web
    The Designer provides many ways to customize the underlying schema and functionality that the Rational® ClearQuest® Web client accesses.
  - Rational® ClearQuest® email
    This topic provides a description of the supported Rational® ClearQuest® Web client email features.
  - Importing and exporting data
    This topic describes how to import and export data between Rational® ClearQuest® databases, and how to import data into a Rational ClearQuest database from another defect tracking system.
Managing change and releases
Learn how to manage change and release in the product.
Integrating
You can integrate Rational® ClearQuest® with other software by adding packages to existing schema.
Extending product function
Learn how to extend the product.
Reference
Review reference information for the product.
Tutorials

PostOffice Relay

The PostOffice Relay is an email transport method in which email is registered in the Rational® ClearQuest® database, which prevents loss of email messages.

This transport type is implemented by using the Rational® ClearQuest® EmailRelay service. With the PostOffice Relay, email messages are stored in the Rational® ClearQuest® database. Therefore, they cannot be lost even if the relay service goes offline. When the relay service restarts, the service resumes where it stopped, and delivers all the outstanding emails.

This illustration depicts how EmailRelay in PostOffice Relay mode is architected.

The Rational® ClearQuest® Web server communicate with the Rational® ClearQuest® EmailRelay server using PostOffice Relay. The Rational® ClearQuest® Web client communicates to the Rational® ClearQuest® Web server through a browser. The EmailRelay sever communicates through the optional firewall to the email server.