Welcome
Developing
Learn how to develop schemas by using the Rational® ClearQuest® Designer.
Developing Schemas
You can develop or modify schemas with the Rational® ClearQuest® Designer.
Rational® ClearQuest® email
This topic provides a description of the supported Rational® ClearQuest® Web client email features.

IBM ClearQuest 10.0.9
Overview
Learn general information about the product.
Installing
Learn how to install the product.
Upgrading and migrating
Learn how to upgrade and migrate data for the product.
Administering
Learn how to administer the product.
Reporting
Learn how to generate reports for the product.
Developing
Learn how to develop schemas by using the Rational® ClearQuest® Designer.
- Developing Schemas
  You can develop or modify schemas with the Rational® ClearQuest® Designer.
  - Understanding the functions of the Rational® ClearQuest® schema developer
    This topic provides an overview of the tasks typically performed by a schema developer.
  - Overview of the Rational® ClearQuest® Designer interface
    The Rational® ClearQuest® Designer includes several different windows, or views, that you will use to perform your schema development tasks.
  - Rational® ClearQuest® schemas
    This topic explains the concept of a Rational® ClearQuest® schema.
  - Customizing a schema
    To modify how change requests are handled, you need to use the Designer to customize the records and fields of a schema.
  - Schemas and packages
    This topic explains the concept of using schemas and packages in Rational® ClearQuest®.
  - Packages and integrations
    This topic explains the concepts of Rational® ClearQuest® packages and integrations.
  - Test Management and Requests
    You can use the ClearQuest® TestManagement and Requests feature to create and track test plans and add approval processes to the record.
  - Working with Forms
    You must create a record form for each record type in your schema. You can also define a submit form for each record type.
  - Creating a security model
    This topic provides an overview of the process to create a security model.
  - Using hooks to customize your workflow
    This topic provides guidelines for using hooks to implement your workflow.
  - Record locking
    When multiple users attempt to simultaneously update a record, the database locking model ensures that the update from each user succeeds as a unit, but each update overwrites the previous update.
  - Customizing the Web
    The Designer provides many ways to customize the underlying schema and functionality that the Rational® ClearQuest® Web client accesses.
  - Rational® ClearQuest® email
    This topic provides a description of the supported Rational® ClearQuest® Web client email features.
    - Automatic e-mail notification
      E-mail messages can be sent to users or user groups when a record meets criteria that you define in a schema.
    - Round-trip e-mail
      Your team can use e-mail notification with e-mail submission to update records. This process is called round-trip e-mail.
    - EmailPlus package
    - Using action hooks to send e-mail
      You can use an action notification hook to send e-mail messages when a user completes a specific action. In your hook code, you use the Rational® ClearQuest® API to create the message and send it.
  - Importing and exporting data
    This topic describes how to import and export data between Rational® ClearQuest® databases, and how to import data into a Rational ClearQuest database from another defect tracking system.
Managing change and releases
Learn how to manage change and release in the product.
Integrating
You can integrate Rational® ClearQuest® with other software by adding packages to existing schema.
Extending product function
Learn how to extend the product.
Reference
Review reference information for the product.
Tutorials

Rational® ClearQuest® email

This topic provides a description of the supported Rational® ClearQuest® Web client email features.

Rational® ClearQuest® software supports the following email features:

Automatic email notification. Email messages can be sent to users or user groups when a record meets criteria that you define. For example, a message can be sent to the testing team whenever a defect is fixed. See Enabling automatic e-mail notification.
Round-trip email. You can combine email notification with email submission to update records. For example, after receiving email notification that a new record was submitted, a user can respond with an email message that appends notes to the record in the database. See Using round-trip e-mail.
Email notification action hook. You can add hook code that creates and sends an email message when a user completes an action. See Using an action hook to send e-mail.
Submitting and modifying defects by email. Users can submit and modify records by email without having to log in to the Rational® ClearQuest® database. For more information, see the Administering Rational® ClearQuest® Reader topic in the Administering Rational® ClearQuest® online Help.

Attention: Rational® ClearQuest® Email 1.x and MAPI support have been deprecated. For enhanced email support, use the EmailPlus 2.1 package. For more information, see EmailPlus package.