Collecting information about any problem

Follow these procedures to collect information about any problem and to collect information about an unidentified problem.

Copy the worksheet in Problem description worksheet and use it to document information related to the problem.

Specify the software and hardware in use when the problem occurred.

Software

Indicate the version, release, and modification level of these components:
  • CICS® Transaction Server, or pre CICS® TS
  • DFSMS/MVS™
  • ISPF
  • JES2 or JES3
  • MVS™

Hardware

If your problem is specific to one type of hardware device, supplement the D/T (device type) keyword with the type number of the device and add the supplemented keyword to your keyword string:

D/T xxxx
xxxxx is the type number of the device. Here is an example of a supplemented keyword for a hardware error involving a DASD type 3390: 
   D/T3390
If you need more information, a Support Center representative can help you to gather it.

Collecting information about the failing function

Select the problem area that best fits the symptoms of your problem from the areas listed: installing, JCL and CICS® VR command.
Installing CICS® VR
CICS® VR could not be installed from the distribution tape using system modification program extended (SMP/E). Write down if the problem occurred during the receive, apply, or accept phase of installation.
JCL

You have problems with the JCL that CICS® VR constructs for the recovery job. Print the failing JCL.

CICS® VR command
A CICS® VR command is involved in the problem. Examine the JCL and command structure that CICS® VR produced, record the CICS® VR commands and keywords, and add this to your keyword string. For example: 
   BACKOUT  SPHERE(PAYROLL.BASE)  -
            STARTTIME(96248/23:00:00) -
            NEWSPHERE(PAYROLL.BASE.RESTORE)
Here, you produce this keyword string: 
   BACKOUT SPHERE STARTTIME NEWSPHERE