Information data sheet
This data sheet lists the problem determination information you need to have available when you contact IBM® Support Services.
| Information for CICS® IA plug-in for CICS Explorer™ problems |
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| CICS® IA plug-in for CICS Explorer® operating system level, including the service pack level if any. |
CICS® IA Help Aboutservice level. |
| Frequency of the failure. |
| CIU_VERSION table information. |
| Can you recreate the failure? |
| When did the failure first occur? |
| Has the failing function ever worked correctly? |
| Detailed information about the CICS® IA plug-in navigation or screen shots of the navigation. |
| CICS® IA Db2® Host Connection Values. |
| CICS® IA plug-in exception log files. |
| CICS® IA plug-in popup messages. |
| Information on any recent maintenance that has been applied. |
| Information for CICS® IA host problems |
| z/OS® operating system level. |
| Db2® version and maintenance level. |
| Service levels for CICS® and CICS® IA. |
| The complete CICS® region job logs, including CEEMSG and MSGUSR. |
| Information on any recent PTFs that have been applied. |
| CICS® region auxiliary trace data sets. |
| Any dumps or other diagnostic information which were produced. |
| Frequency of the failure. |
| Can you recreate the failure? |
| When did the failure first occur? |
| Has the failing function ever worked correctly? |