Contacting IBM® Support

The IBM® Support structure helps you to resolve problems with IBM® products and ensure that you can make the best use of your IBM® computing systems. Program support is available to all licensed users of IBM® licensed programs.

You can obtain help with your IBM® software in any of the following ways:
  • By searching for a solution at the Technical Support Page at https://www.ibm.com/mysupport/s/?language=en_US
    At this site you can, for example:
    • View documentation and get help from help desk
    • Open a case for experts help
  • If you are a registered IBMLink user, by logging on to IBMLink
  • By telephone call to your local Support Center.
The following topics help you decide when to contact the Support Center, and what information you need to collect before contacting the Center.