Obtaining and applying the fix

When the problem is solved, a code will be entered on RETAIN® to close the APAR, and you might be provided with an APAR fix. You can ask your Support Center about the progress of your APAR at any time, particularly if it is a problem of high severity. When the change team has found a fix for your problem, they might want you to test it on your system. If they do ask you to test the fix, you are normally given 2 weeks to do the test and to provide them with feedback. However, you can ask for an extension if you are unable to complete the testing in that time.

When the team is confident that the fix is satisfactory, the APAR is closed. You will receive notification when this happens.

If the solution involves a change to code in an IBM Z Workload Scheduler module and no APAR has yet been raised, you might be supplied with a ZAP or a USERMOD. The change will be distributed later as a PTF. If you want a PTF to resolve a specific problem, you can order it explicitly by its PTF number through the IBM® Support Center.