Searching the software-support database

To determine if the problem has been noted before, you can use the keyword string that you create to search the software-support database. If a problem similar to yours is described in the database, a solution is probably available. To widen or narrow the database search, you can vary the keyword string you develop.

If you have the IBM Information/Access program, use the keyword string to search the historical database for solutions to problems similar to yours. IBM Level 1 service personnel can help you develop the keyword string and search the database for a similar problem.