Home
Rational® Functional Tester
Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with Rational® Functional Tester.
Troubleshooting in the UI Test perspective
You can find information about the issues or problems that you might encounter while working with Rational® Functional Tester in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described in this section.
Rational® Functional Tester error messages
This section provides information about error messages that you might encounter with Rational® Functional Tester. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
CRRTWM1004E
Cannot reload device list

Rational® Functional Tester
- Release Notes
  This document contains information about what's new, installation instructions, known problems in and contact information of IBM Customer Support.
- System Requirements
  This document includes information about hardware and software requirements for IBM® Rational® Functional Tester.
- Getting Started Guide
  This guide provides an overview of Rational® Functional Tester. You can find the task flows to get you started with Rational Functional Tester. This guide is intended for new users.
- Tutorials
  You can learn to start using Rational® Functional Tester by reviewing the information in the Tutorials for the UI Test perspective and Functional Test perspective.
- Samples
  You can find the sample project that you can use with Rational® Functional Tester to test the functionality of an application.
- Administrator Guide
  This guide describes how to install IBM® Rational® Functional Tester software. After you install the software, you can perform administration tasks such as license configuration and integration with other products. This guide is intended for administrators.
- Test Author Guide
  This guide describes how to create test scripts and enhances them by applying different test elements such as dataset, variables, and verification points.
- Test Execution Specialist Guide
  This guide describes how to automate the playback of the tests by using different methods such as Docker, IBM Cloud Private, Jenkins and so on. The test results can be pushed to Rational® Test Control Panel.
- Test Manager Guide
  This guide describes how to keep track of the performance of the application by evaluating the test results. Following topics cover how you can work with the test results.
- Troubleshooting
  This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with Rational® Functional Tester.
  - Troubleshooting in the UI Test perspective
    You can find information about the issues or problems that you might encounter while working with Rational® Functional Tester in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described in this section.
    - Unable to play back Web UI tests when certain web applications are redirected to a different URL
      When you record a Web UI test and enter the URL of the web application that you want to test, the application might be redirected to a different URL. When you play back this recorded Web UI test, the playback fails.
    - Unable to open a browser for the Web UI test playback
      When you play back a Web UI test, the test fails occasionally before Rational® Functional Tester opens a browser.
    - The AUT displays the 403 forbidden error
      When you record or play back a Web UI test, the application under test (AUT) fails to open and displays the 403 forbidden error.
    - Unable to verify content in a Windows test
      When you play back a Windows test with a content verification point, the test fails to verify the text content.
    - Unable to run Web UI tests on a remote agent on Linux
      When you run Web UI tests on a remote agent that runs on Linux, the browser fails to launch.
    - Unable to record or run Web UI tests on Chrome 111 or Edge 112
      When Rational® Functional Tester opens Google Chrome 111 or Microsoft Edge 112 to record or play back a Web UI test, the browser opens with a blank page and fails to record or run the test.
    - Unable to run Web UI tests on an Android 13 device or emulator
      When you run Web UI tests in Google Chrome versions that are earlier than 110 on an Android 13 device or emulator, the browser fails to open.
    - Unable to generate tests in a Linux or Mac operating system
      When you install Rational® Functional Tester on a Linux or Mac operating system and create a test, occasionally, the test generation fails with NullPointerException.
    - Rational® Functional Tester error messages
      This section provides information about error messages that you might encounter with Rational® Functional Tester. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
      - CRRTWF0001E
        There was an error in asserting the Rational® Functional Tester log type.
      - CRRTWF0002E
        There was an error in getting an image for the Rational® Functional Tester type.
      - CRRTWF0003E
        There was an error while verifying if Rational® Functional Tester is installed.
      - CRRTWF0004I
        IBM® Rational® Test Workbench sending command to open Log
      - CRRTWF0005I
        After sending command to open Log
      - CRRTWF0006E
        There was an error in opening the Rational® Functional Tester script.
      - CRRTWF0007I
        IBM® Rational® Test Workbench sending command to open Script
      - CRRTWF0008I
        After sending command to open Script
      - CRRTWF0009I
        Opening IBM® Rational® Functional Tester Script in IBM Rational Test Workbench Perspective
      - CRRTWF0010I
        Opening IBM® Rational® Functional Tester Script in IBM Rational Test Workbench Perspective
      - CRRTWF0011E
        There was an error in opening the Rational® Functional Tester script in the __WUT_PRODUCT_NAME__ perspective.
      - CRRTWF0012I
        About to execute IBM® Rational® Functional Tester Script
      - CRRTWF0013I
        After the IBM® Rational® Functional Tester Script Execution
      - CRRTWF0014E
        There was an error in executing the Rational® Functional Tester script.
      - CRRTWF0015E
        Shell-sharing of Rational® Functional Tester with __WUT_PRODUCT_NAME__ might not be configured.
      - CRRTWF0016E
        No selection is available to complete the operation.
      - CRRTWF0017E
        An invalid extension was defined for Rational® Functional Tester integration.
      - CRRTWF0018E
        There was an error in sending requests to Rational® Functional Tester.
      - CRRTWF0019E
        There was an error in obtaining the Rational® Functional Tester test path.
      - CRRTWF0020E
        There was an error in generating code for Rational® Functional Tester.
      - CRRTWF0101E
        Exception in Setting Test Path of IBM® Rational® Functional Tester Test
      - CRRTWF0102E
        Exception in refresh of Editor Tree
      - CRRTWF0103E
        Exception in opening the editor
      - CRRTWF0104E
        Exception while renaming Functional Test Script Assets
      - CRRTWF0105E
        Exception while setting the job schedule for Renaming Functional Test Script Assets
      - CRRTWF0201I
        Rational® Functional Tester is not installed.
      - CRRTWF0202I
        Inflating Project during execution
      - CRRTWF0203E
        There was an error while executing a Rational® Functional Tester script.
      - CRRTWF0204E
        Exception in parsing Functional Log
      - CRRTWF0205E
        A class could not be loaded during execution
      - CRRTWF0206E
        A directory could not be created during execution
      - CRRTWF0301E
        The execution results could not be parsed.
      - CRRTWF0302E
        The property value of a verification point could not be fetched.
      - CRRTWF0303E
        A command to get the verification point could not be created.
      - CRRTWF0304E
        There was an error in getting a command parameter that is needed to open the verification point comparison editor.
      - CRRTWF0305E
        The verification point comparison editor could not be opened.
      - CRRTWM0001E
        Missing message for log entry '{0}' in class: {1}
      - CRRTWM0002E
        Cannot get Log key '{0}': SecurityException raised.
      - CRRTWM0003E
        Cannot initialize Log key '{0}'
      - CRRTWM0004E
        IExtendedType '{0}' already defined, at extension point '{1}'
      - CRRTWM0008W
        Warning: field '{0}' is not defined in class: {1}
      - CRRTWM0009W
        Warning: Cannot check a message against log key mapping for '{0}' of class {1}, SecurityException raised.
      - CRRTWM0010E
        Unexpected exception, please check Error Log view: {0}
      - CRRTWM0011W
        Mismatch between number of formal bindings and number of icu bindings for key {0}
      - CRRTWM0012W
        Cannot parse number from string '{0}', a parameter of the translated message {1} for icu bindings
      - CRRTWM1001E
        unexpected exception
      - CRRTWM1002E
        Error getting persistent property '{0}'
      - CRRTWM1003E
        Error setting persistent property '{0}'
      - CRRTWM1004E
        Cannot reload device list
      - CRRTWM1005E
        Cannot reload application list
      - CRRTWM1006E
        Cannot save editor '{0}'
      - CRRTWM1007E
        Cannot reload resource '{0}'
      - CRRTWM1008E
        IExtendedTypeUI '{0}' already defined, at extension id='{1}'
      - CRRTWM1009E
        Failed to generate QRCode image, content is:'{0}'
      - CRRTWM1010I
        Imported package '{0}' is not rebuild because application '{1}' already exists ({2})
      - CRRTWM1011E
        Cannot update original package of Web application: '{0}' (build dir: '{1}')
      - CRRTWM1012E
        Mobile Run Wizard extension already defined for '{0}'
      - CRRTWM1013E
        Unable to run external command '{0}'
      - CRRTWM1014E
        Unable to handle menu from report: reason '{0}'
      - CRRTWM1015E
        Failed to download the driver for '{0}' browser.
      - CRRTWW0031E
        Exception in starting Edge browser.
      - CRRTWM1101E
        unexpected exception
      - CRRTWM1102E
        IExtendedTypeTegGen '{0}' already defined, at extension id='{1}'
      - CRRTWM1201E
        Execution exception
      - CRRTWM1202E
        Unexpected exception
      - CRRTWM1203I
        Information: %1
      - CRRTWM1206E
        Exception thrown during server address check
      - CRRTWM1210E
        Exception thrown during data harvest
      - CRRTWM1211E
        Exception thrown during substitution
      - CRRTWM1301E
        Unexpected exception
      - CRRTWM1302I
        Android USB controller process exited with exit code {0}\n{1}
      - CRRTWM2001E
        unexpected exception
      - CRRTWM2002E
        Enumeration type {0} doesn't exist in grammar {1}
      - CRRTWM2003E
        IExtendedTypeCodeGen '{0}' already defined, at extension id='{1}'
      - CRRTWM3001E
        Unable to find field {0} in object
      - CRRTWM3002E
        Unexpected exception
      - CRRTWM4001E
        Unable to find field {0} in object
      - CRRTWM4002E
        Unexpected exception
      - CRRTWM5001E
        Unexpected exception
      - CRRTWM6001E
        unexpected exception
      - CRRTWM6002E
        cannot load resource '{0}'
      - CRRTWM6003E
        cannot save resource '{0}'
      - CRRTWM6004E
        cannot create directory '{0}'
      - CRRTWM6005E
        cannot copy file '{0}' to directory '{1}'
      - CRRTWM6011E
        exception thrown while configuring '{0}'
      - CRRTWM6012E
        exception thrown from component {0} while building from '{1}'
      - CRRTWM6013I
        from component {0}: {1}
      - CRRTWM6020W
        state machine error thrown during execution
      - CRRTWM6021E
        user error detected during execution: {0}
      - CRRTWM6030W
        device data corrupted during properties update (data: '{0}')
      - CRRTWM7001E
        unexpected exception
      - CRRTWM8001E
        Unexpected exception while dealing with {0}
      - CRRTWM8010W
        Missing translation for key {0}
      - CRRTWM9010E
        error while serving landing page
      - CRRTWS0001E
        An %1 exception occured during translation
      - CRRTWS0002I
        "ClassName : %1 ProjectName : %2 IsJunit : %3 ExecutionArgs : %4"
      - CRRTWS0101W
        Exception in opening Script %1 Editor
      - CRRTWS0201W
        Exception in getting Source (src) folder from Project %1
      - CRRTWS0202W
        Exception in setting Source for IFile : %1
      - CRRTWW0001I
        Start of Web UI Recorder
      - CRRTWW0002I
        Java Script Request Received
      - CRRTWW0003I
        Java Script Sent in (ms) = %1
      - CRRTWW0004I
        Xhr Request Received
      - CRRTWW0005I
        Xhr Request Process Start
      - CRRTWW0006I
        Xhr Response Time (ms) = %1
      - CRRTWW0007E
        Exception in processing Action
      - CRRTWW0008E
        Exception while sending JavaScript
      - CRRTWW0009I
        Start of capturing snapshot;
      - CRRTWW0010I
        End of capturing snapshot in (ms) = %1
      - CRRTWW0011E
        Exception in capturing snapshot
      - CRRTWW0012E
        Exception in sending Xhr response
      - CRRTWW0013I
        Processing Xhr Request by Recorder.
      - CRRTWW0014I
        Stopping the recorder as browser is closed
      - CRRTWW0015I
        Seems like Browser is Closed.
      - CRRTWW0016I
        Web Application Node Added
      - CRRTWW0017E
        Exception in Recorder Delegate
      - CRRTWW0018E
        Empty Json Action String. No Operation in Recorder.
      - CRRTWW0019E
        Exception in setting recorder preferences.
      - CRRTWW0019I
        InWindow Found
      - CRRTWW0020I
        InWindow Added
      - CRRTWW0021E
        Exception in setting Firefox browser preferences.
      - CRRTWW0022E
        Exception in starting Chrome browser.
      - CRRTWW0023E
        Exception in bringing browser to front.
      - CRRTWW0024E
        Exception in starting Internet Explorer.
      - CRRTWW0025E
        Exception in starting Safari.
      - CRRTWW0026E
        Exception in starting Firefox.
      - CRRTWW0027E
        Exception in computing the port from json.
      - CRRTWW0028E
        Exception in serialization.
      - CRRTWW0029E
        Exception in computing the browsers connected to workbench.
      - CRRTWW0101I
        Registered %1 (%2), located at %3
      - CRRTWW0102I
        Found %1 at %2
      - CRRTWW0103W
        Web UI testing is supported on %1 version %2 or later. Found version %3
      - CRRTWW0104W
        Could not find %1
      - CRRTWW0105E
        Error determining the version of %1
      - CRRTWW0106E
        There was a problem adding the browser %1
      - CRRTWW0107E
        There was a problem setting the Web UI playback preference
      - CRRTWW0109E
        There was an exception.
      - CRRTWW0110E
        There was a problem scanning and marking the test.
      - CRRTWW0140I
        Register Browsers
      - CRRTWW0150I
        Hybrid, invoking action using WebDriver
      - CRRTWW0151I
        Script Method : %1
      - CRRTWW0152I
        Invoke action "%1" on "%2"
      - CRRTWW0153I
        Hybrid, invoking JavaScript
      - CRRTWW0154I
        Start %1 using %2
      - CRRTWW0155I
        Done with execution.
      - CRRTWW0156I
        Creating xpath for %1
      - CRRTWW0157I
        Generated XPath %1
      - CRRTWW0158I
        Searching by %1
      - CRRTWW0159I
        Execute : %1
      - CRRTWW0160I
        Found %1 objects
      - CRRTWW0161I
        Time taken (%1) = %2
      - CRRTWW0162I
        Switched to window : %1
      - CRRTWW0163I
        Return value from JS : %1
      - CRRTWW0200E
        Exception : %1
      - CRRTWW0201E
        %1 is not implemented.
      - CRRTWW0202E
        Unexpected return value from JS, %1
      - CRRTWW0203W
        Unable to delete file
      - CRRTWW0300W
        Failure to create directory during test generation.
      - RMSE0003W
        RMSE0003W There are currently no selected counters for the source named {0}.
      - RMSE0004W
        RMSE0004W The source named {0} is no longer available.
      - RMSE0005W
        RMSE0005W The source named {0} is reporting the error message {1}.
    - Frequently Asked Questions
      This document answers some of the common queries in mobile testing.
  - Troubleshooting in the Functional Test perspective
    In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.
- Reference Guide
  This guide describes the additional topics to gain more knowledge about Rational® Functional Tester.
- All Guides (PDF)
  You can find the link to view or download the content of the release notes, system requirements, and persona guides of IBM® Rational® Functional Tester as a PDF file.
- Security Considerations
  You can take certain actions to ensure that your installation is secure, customize your security settings, and set up user access controls.
- Notices
  This document provides information about copyright, trademarks, terms and conditions for the product documentation.

CRRTWM1004E

Cannot reload device list

Device editor is not able to reload device list.

Device editor display empty device list.

Close and restart workbench, open Device editor again, if problem persist, please contact your support.