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Rational® Integration Tester
Troubleshooting
While working with Rational® Integration Tester, you might encounter some problems that you can easily troubleshoot.
Logging references
You can use the following list of logging-related information to help you find information about the logs that are supported by Rational® Integration Tester. All of the programs use the Java logging framework. For details, see the Java logging framework documentation.
Locating the logging properties files
When you install Rational® Integration Tester, Rational Integration Tester Agent, or Rational Test Control Panel including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.

Rational® Integration Tester
- Release Notes
  This document contains information about What's new, installation, known issues, and contact information of IBM Support.
- System Requirements
  This document includes information about hardware and software requirements for IBM® Rational® Integration Tester.
- Getting Started
  This guide provides an overview and describes the tasks to get you started with Rational® Integration Tester.
- Administrator Guide
  This guide describes how to install Rational® Integration Tester. After you install the software, you can perform administration tasks such as configuration and integration of the product. This guide is intended for administrators.
- Tester Guide
  This guide describes the tasks that you can perform for testing various domains, technologies, and applications. To enable testing, you must configure and enable the environment for testing.
- Test Manager Guide
  This guide describes the tasks that you can perform for tracking the quality of the application. This guide is intended for Test Managers.
- Troubleshooting
  While working with Rational® Integration Tester, you might encounter some problems that you can easily troubleshoot.
  - Troubleshooting: Installation and configuration
    You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running Rational® Integration Tester.
  - Global problem notifications
    Problems can occur at a time when Rational® Integration Tester cannot display an error message. Instead, a warning icon is displayed. Double-clicking the icon reveals a list of errors.
  - Working with Rational® Integration Tester logs
    To configure the Rational® Integration Tester logs, including those for the RunTest command when run from the command line, update the Rational Integration Tester logging properties file.
  - Working with Rational® Integration Tester Agent logs
    To configure the Rational® Integration Tester Agent logs, including those for the RunTests command when run from the command line, update the Rational Integration Tester Agent logging properties file.
  - Working with RQMAgent logs
    To configure the RQMAgent logs, update the RQMAgent logging properties file.
  - Locating the logging properties files
    When you install Rational® Integration Tester, Rational Integration Tester Agent, or Rational Test Control Panel including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.
  - Logging references
    You can use the following list of logging-related information to help you find information about the logs that are supported by Rational® Integration Tester. All of the programs use the Java logging framework. For details, see the Java logging framework documentation.
    - Locating the logging properties files
      When you install Rational® Integration Tester, Rational Integration Tester Agent, or Rational Test Control Panel including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.
    - Working with Rational® Integration Tester logs
      To configure the Rational® Integration Tester logs, including those for the RunTest command when run from the command line, update the Rational Integration Tester logging properties file.
    - Working with HTTP/TCP proxy logs
      To configure the HTTP/TCP proxy logs, update the proxy logging properties file.
    - Working with Rational® Integration Tester Agent logs
      To configure the Rational® Integration Tester Agent logs, including those for the RunTests command when run from the command line, update the Rational Integration Tester Agent logging properties file.
    - Working with RQMAgent logs
      To configure the RQMAgent logs, update the RQMAgent logging properties file.
    - Debugging with the JVM console
      You can use the Rational® Integration Tester JVM console to debug any errors that might occur while you are working with Rational Integration Tester.
  - Debugging failed Windows™ services
    If one of the programs fails to start as a Windows™ service, it can be difficult to determine the cause. Typically the service fails to start but gives no indication of why. The Windows Event log has nothing useful and the process might not have created its log file.
  - Troubleshooting: Installation and configuration
    You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running Rational® Integration Tester.
  - Troubleshooting: transports, tests, and resources
    Workarounds and solutions for transport diagnostics, creating and running tests, and saving and renaming objects are contained in this topic.
  - Troubleshooting: Rational® Integration Tester Agent
    You can use workarounds to common problems that you might encounter when you install and run the Rational® Integration Tester Agent.
  - Troubleshooting: Rational® Test Control Panel
    You can use workarounds to troubleshoot common problems that you might encounter when you use IBM® Rational® Test Control Panel.
  - Troubleshooting: Rational® Test Virtualization Server
    You can use workarounds to common problems that you might encounter when you use IBM® Rational® Test Virtualization Server.
  - Troubleshooting: Software AG webMethods
    You can use workarounds to problems that you might encounter when you use the Software AG webMethods.
  - Troubleshooting: Websphere MQ
    You can use workarounds to problems that you might encounter when you use IBM® WebSphere® MQ with Rational® Integration Tester.
  - Troubleshooting: WebSphere® Application Server
    You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Application Server products with Rational® Integration Tester.
  - Troubleshooting: WebSphere® Portal
    You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Portal products with Rational® Integration Tester.
  - Troubleshooting: TIBCO
    You can use workarounds to common problems that you might encounter when you are testing TIBCO products in Rational® Integration Tester.
  - Troubleshooting: Java™ method transport
    You can use workarounds to common problems that you might encounter when you use the Java™ method transport of Rational® Integration Tester.
  - Troubleshooting: HTTP and Web Services
    You can use workarounds to common problems that you might encounter when you use HTTP and Web Services.
  - Troubleshooting: TCP UDP sockets
    You can use workarounds to common problems that you might encounter when you use TCP and UDP transports.
  - Troubleshooting: Testing on IBM® z/OS®
    You can use workarounds to common problems that you might encounter when you use IBM® z/OS® with Rational® Integration Tester.
- Reference Guide
  This guide provides the topics to help the Integration tester use the product by using the user interface, commands or scripts. This guide is intended for Integration testers.
- Security Considerations
  You can take certain actions to ensure that your installation is secure, customize your security settings, and set up user access controls.
- Notices
  This document provides information about copyright, trademarks, terms and conditions for product documentation.

Locating the logging properties files

When you install Rational® Integration Tester, Rational® Integration Tester Agent, or Rational® Test Control Panel including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.

Rational® Integration Tester

You can find it-logging.properties in the home installation directory of Rational® Integration Tester. Rational® Integration Tester uses this file to control logging in the following scenarios:

When you run tests from the Rational® Integration Tester GUI.
When you run tests by using RunTests from the command line.
When you start Rational® Integration Tester from the command line with the -console option.

Rational® Test Control Panel and the HTTP/TCP Proxy

The proxy-logging.properties file is located at the httptcp folder under the Rational® Test Control Panel home installation directory. This file controls the logging for the HTTP/TCP proxy. There is no console to view the logs for the proxy, but you can run the proxy from the command line if needed, and use console logging to view the log messages in the command window.

Rational® Integration Tester Agent

The agent-logging.properties and it-logging.properties files are located at the home installation directory of Rational® Integration Tester Agent. The agent-logging.properties file controls the logging for both the agent process and any engine processes it starts, and the it-logging.properties file controls the logging for tests that are run by using RunTests from the agent command line.

RQMAgent

The RQMAgent provided by Rational® Integration Tester uses the rqmagent-logging.properties file to control logging for tests started from Rational® Quality Manager. This file is located at the home installation directory of Rational® Integration Tester.