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Rational® Integration Tester
Troubleshooting
While working with Rational® Integration Tester, you might encounter some problems that you can easily troubleshoot.
Logging references
You can use the following list of logging-related information to help you find information about the logs that are supported by Rational® Integration Tester. All of the programs use the Java logging framework. For details, see the Java logging framework documentation.
Debugging with the JVM console
You can use the Rational® Integration Tester JVM console to debug any errors that might occur while you are working with Rational Integration Tester.

Rational® Integration Tester
- Release Notes
  This document contains information about What's new, installation, known issues, and contact information of IBM Support.
- System Requirements
  This document includes information about hardware and software requirements for IBM® Rational® Integration Tester.
- Getting Started
  This guide provides an overview and describes the tasks to get you started with Rational® Integration Tester.
- Administrator Guide
  This guide describes how to install Rational® Integration Tester. After you install the software, you can perform administration tasks such as configuration and integration of the product. This guide is intended for administrators.
- Tester Guide
  This guide describes the tasks that you can perform for testing various domains, technologies, and applications. To enable testing, you must configure and enable the environment for testing.
- Test Manager Guide
  This guide describes the tasks that you can perform for tracking the quality of the application. This guide is intended for Test Managers.
- Troubleshooting
  While working with Rational® Integration Tester, you might encounter some problems that you can easily troubleshoot.
  - Troubleshooting: Installation and configuration
    You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running Rational® Integration Tester.
  - Global problem notifications
    Problems can occur at a time when Rational® Integration Tester cannot display an error message. Instead, a warning icon is displayed. Double-clicking the icon reveals a list of errors.
  - Working with Rational® Integration Tester logs
    To configure the Rational® Integration Tester logs, including those for the RunTest command when run from the command line, update the Rational Integration Tester logging properties file.
  - Working with Rational® Integration Tester Agent logs
    To configure the Rational® Integration Tester Agent logs, including those for the RunTests command when run from the command line, update the Rational Integration Tester Agent logging properties file.
  - Working with RQMAgent logs
    To configure the RQMAgent logs, update the RQMAgent logging properties file.
  - Locating the logging properties files
    When you install Rational® Integration Tester, Rational Integration Tester Agent, or Rational Test Control Panel including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.
  - Logging references
    You can use the following list of logging-related information to help you find information about the logs that are supported by Rational® Integration Tester. All of the programs use the Java logging framework. For details, see the Java logging framework documentation.
    - Locating the logging properties files
      When you install Rational® Integration Tester, Rational Integration Tester Agent, or Rational Test Control Panel including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.
    - Working with Rational® Integration Tester logs
      To configure the Rational® Integration Tester logs, including those for the RunTest command when run from the command line, update the Rational Integration Tester logging properties file.
    - Working with HTTP/TCP proxy logs
      To configure the HTTP/TCP proxy logs, update the proxy logging properties file.
    - Working with Rational® Integration Tester Agent logs
      To configure the Rational® Integration Tester Agent logs, including those for the RunTests command when run from the command line, update the Rational Integration Tester Agent logging properties file.
    - Working with RQMAgent logs
      To configure the RQMAgent logs, update the RQMAgent logging properties file.
    - Debugging with the JVM console
      You can use the Rational® Integration Tester JVM console to debug any errors that might occur while you are working with Rational Integration Tester.
  - Debugging failed Windows™ services
    If one of the programs fails to start as a Windows™ service, it can be difficult to determine the cause. Typically the service fails to start but gives no indication of why. The Windows Event log has nothing useful and the process might not have created its log file.
  - Troubleshooting: Installation and configuration
    You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running Rational® Integration Tester.
  - Troubleshooting: transports, tests, and resources
    Workarounds and solutions for transport diagnostics, creating and running tests, and saving and renaming objects are contained in this topic.
  - Troubleshooting: Rational® Integration Tester Agent
    You can use workarounds to common problems that you might encounter when you install and run the Rational® Integration Tester Agent.
  - Troubleshooting: Rational® Test Control Panel
    You can use workarounds to troubleshoot common problems that you might encounter when you use IBM® Rational® Test Control Panel.
  - Troubleshooting: Rational® Test Virtualization Server
    You can use workarounds to common problems that you might encounter when you use IBM® Rational® Test Virtualization Server.
  - Troubleshooting: Software AG webMethods
    You can use workarounds to problems that you might encounter when you use the Software AG webMethods.
  - Troubleshooting: Websphere MQ
    You can use workarounds to problems that you might encounter when you use IBM® WebSphere® MQ with Rational® Integration Tester.
  - Troubleshooting: WebSphere® Application Server
    You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Application Server products with Rational® Integration Tester.
  - Troubleshooting: WebSphere® Portal
    You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Portal products with Rational® Integration Tester.
  - Troubleshooting: TIBCO
    You can use workarounds to common problems that you might encounter when you are testing TIBCO products in Rational® Integration Tester.
  - Troubleshooting: Java™ method transport
    You can use workarounds to common problems that you might encounter when you use the Java™ method transport of Rational® Integration Tester.
  - Troubleshooting: HTTP and Web Services
    You can use workarounds to common problems that you might encounter when you use HTTP and Web Services.
  - Troubleshooting: TCP UDP sockets
    You can use workarounds to common problems that you might encounter when you use TCP and UDP transports.
  - Troubleshooting: Testing on IBM® z/OS®
    You can use workarounds to common problems that you might encounter when you use IBM® z/OS® with Rational® Integration Tester.
- Reference Guide
  This guide provides the topics to help the Integration tester use the product by using the user interface, commands or scripts. This guide is intended for Integration testers.
- Security Considerations
  You can take certain actions to ensure that your installation is secure, customize your security settings, and set up user access controls.
- Notices
  This document provides information about copyright, trademarks, terms and conditions for product documentation.

Debugging with the JVM console

You can use the Rational® Integration Tester JVM console to debug any errors that might occur while you are working with Rational® Integration Tester.

Accessing the JVM console from the GUI

If the Rational® Integration Tester GUI is running, to open the JVM Console, click Help > About > JVM Console.

Accessing the JVM console from the command line

Open a command window and navigate to the Rational® Integration Tester installation folder.
Run the IntegrationTester -console command. The Java console is opened.

Accessing the JVM console through HTTP

Open the Library Manger. In the JVM Arguments field of the Application pane, add the following line: -Dgreenhat.http.port=8999
Note: If port 8999 is already in use, specify a different port number.
Open the IntegrationTester.ini file that is available in the installation folder.
After the -vm parameter value line, add the following entries:
```
-consoleLog
 -debug
```
Note: The Java console window is displayed when Rational® Integration Tester is started and is closed when Rational® Integration Tester is closed.
To view the Java console, open a browser and specify the following URL: http://localhost:8999/ConsoleOutput? in a browser.