Searching online knowledge bases

The following knowledge bases can provide information for your product:

• IBM Documentation:

  IBM provides extensive documentation in the online IBM Documentation. IBM Documentation provides quick access to product information, and are updated regularly.

  1. Open the IBM Documentation.
  2. In the Table of Contents, expand the brand or section for your product. Example: To locate Rational® DOORS®, expand Rational.
  3. Select a product.
  4. Select a version of the product.
• IBM Rational Support website:

  IBM documents known problems and workarounds as individual technotes on its Support website. Reports on defects that are submitted by customers are published as Authorized Program Analysis Reports (APARs) on the Support website.

  1. Open the IBM Rational Support Portal.
  2. In the Search support and downloads section, enter your search terms and press Enter.
  3. From the search results, click a document link to open it.
     Note: When you run a search from the IBM Rational Support website, the search targets include IBM developerWorks®, and IBM newsgroups and forums.
• IBM developerWorks:

  Technical resource for developers and administrators, with product-specific zones that provide product trials and downloads, how-to articles, tutorials, white papers, technical forums, industry news, and developer events.

  1. Open the IBM developerWorks website.
  2. In the Search field, enter your search terms and press Enter.
  3. From the search results, click a document link to open it.
• IBM Jazz™.net:

  Online communities to share problems, ideas, news, views, and solutions with developers and other IBM Jazz product users.

  1. Open the IBM Jazz.net website.
  2. In the search field, enter your search terms and press Enter.
  3. From the search results, click a document link to open it.