Support resources
Use these resources to find product details, fixes, and support.
Search knowledge bases
- Download a Program Directory:
- Get up-to-date details about installing, customizing, and using these
products:
- Application Delivery Foundation for z/OS Common Components Customization Guide and User Guide
- Fault Analyzer User's Guide and Reference
- File Manager Customization Guide
- File Manager User’s Guide and Reference
- File Manager User’s Guide and Reference for DB2
- File Manager User’s Guide and Reference for CICS
- File Manager User’s Guide and Reference for IMS
Get the latest PTFs
Collect diagnostic data
Before
you contact Support, be ready to answer these questions:
- What software versions are you running?
- Do you have logs, traces, and messages related to the problem?
- Can you re-create the problem? If so, how do you re-create the problem?
- Did you make hardware, operating system, or networking software changes?
- Do you have a workaround for the problem?
Contact Support
Open a case, chat with Support, or connect to resources and communities through https://www.ibm.com/mysupport.