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Workload Automation 10.2.5
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  2. Welcome
  3. IBM® Workload Scheduler

    Welcome to the IBM® Workload Scheduler documentation, where you can find information about how to install, maintain, and use IBM Workload Scheduler. The documentation has been updated for IBM Workload Scheduler Version 10.2.5.

  4. Troubleshooting
  5. Troubleshooting switch manager

    Provides troubleshooting information about the fault-tolerant switch manager in terms of the event counter, the Ftbox, and link problems. It also provides solutions to some common problems with the backup domain manager.

  6. Common problems with the backup domain manager
  • Product requirements

    This section contains links to the IBM® Workload Scheduler Download Documents, System Requirements, and Release Notes.

  • Product Library in PDF format

    This section contains links to the PDF versions of all the publications provided in IBM Documentation for IBM Workload Automation.

  • Considerations for GDPR readiness
  • Overview
  • Mobile Applications Userʼs Guide
  • Dynamic Workload Console User's Guide
  • AI Data Advisor (AIDA) User's Guide
  • Scheduling Job Integrations with IBM Workload Automation
  • IBM® Workload Scheduler

    Welcome to the IBM® Workload Scheduler documentation, where you can find information about how to install, maintain, and use IBM Workload Scheduler. The documentation has been updated for IBM Workload Scheduler Version 10.2.5.

    • Quick Start Guide
    • Planning and Installation
    • User's Guide and Reference
    • Administration Guide
    • Scheduling with the Agent for z/OS
    • Database Views
    • High Availability Cluster Environment
    • Troubleshooting
      • Getting started

        Gives an overview of what troubleshooting information is contained in this publication, and where to find troubleshooting information which is not included.

      • Logs and traces

        Provides detailed information about logs and traces, and how to customize them and set the logging and tracing levels.

      • Capturing product data

        Describes the facilities available for data capture in the event of problems occurring. It provides full details of the Data capture utility and the provisions for first failure data capture.

      • Troubleshooting performance

        This refers you to the Administration Guide for the resolution of performance problems.

      • Troubleshooting networks

        Describes how to recover from short-term and long-term network outages and offers solutions to a series of network problems.

      • Troubleshooting engine problems

        Gives solutions to problems that might occur with the modules and programs that comprise the basic scheduling "engine" on the master domain manager.

      • Troubleshooting dynamic workload scheduling

        This section provides information that is useful in identifying and resolving problems with dynamic workload scheduling, including how to tune the job processing rate and how to solve common dynamic scheduling problems.

      • Troubleshooting when automatically adding dynamic agent workstations to the plan

        This section provides information that is useful in identifying and resolving problems in the IBM Workload Scheduler environment when you enable the automatic adding of dynamic agent workstations to the plan.

      • Troubleshooting Dynamic Workload Console

        Describes how to troubleshoot problems with the Dynamic Workload Console related to connections, performance, user access, reports, and others.

      • Troubleshooting workload service assurance

        Gives you troubleshooting information about workload service assurance by explaining how it works and how it exchanges information between the modules. In addition, it provides solutions to common problems.

      • Troubleshooting switch manager

        Provides troubleshooting information about the fault-tolerant switch manager in terms of the event counter, the Ftbox, and link problems. It also provides solutions to some common problems with the backup domain manager.

        • Event counter
        • Ftbox
        • Troubleshooting link problems
        • Common problems with the backup domain manager
          • The Symphony file on the backup domain manager is corrupted
          • Processes not killed on previous UNIX domain manager after running switchmgr
          • Agent cannot relink
      • Synchronizing the database with the Symphony file
      • Corrupt Symphony recovery

        Explains the symptoms of Symphony file corruption and links you to tasks that can recover the file on the master domain manager, fault-tolerant agent, or lower domain manager.

      • Support information
      • Date and time format reference - strftime
    • Driving IBM Workload Automation
    • Extending IBM Workload Automation
  • IBM Z Workload Scheduler

    Welcome to the IBM Z Workload Scheduler documentation, where you can find information about how to install, maintain, and use the product. The documentation has been updated for version 10.2 SPE (Revised July 2025).

  • Messages and Codes
  • Glossary
  • Notices
 Feedback

Common problems with the backup domain manager

The following problems could be encountered with the fault-tolerant backup domain manager (note that a backup domain manager is an agent with the full status attribute set):
  • The Symphony file on the backup domain manager is corrupted.
  • Processes seem not to have been killed on previous UNIX domain manager after running switchmgr
  • In a scenario involving more than one switchmgr command, agent cannot relink
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