Welcome
IBM® Workload Scheduler
Welcome to the IBM® Workload Scheduler documentation, where you can find information about how to install, maintain, and use IBM Workload Scheduler. The documentation has been updated for IBM Workload Scheduler Version 10.2.4.
Troubleshooting
Capturing product data
Describes the facilities available for data capture in the event of problems occurring. It provides full details of the Data capture utility and the provisions for first failure data capture.
Data capture utility

Product requirements
This section contains links to the IBM® Workload Scheduler Download Documents, System Requirements, and Release Notes.
Product Library in PDF format
This section contains links to the PDF versions of all the publications provided in IBM Documentation for IBM Workload Automation.
Considerations for GDPR readiness
Overview
Mobile Applications Userʼs Guide
Dynamic Workload Console User's Guide
AI Data Advisor (AIDA) User's Guide
Scheduling Job Integrations with IBM Workload Automation
IBM® Workload Scheduler
Welcome to the IBM® Workload Scheduler documentation, where you can find information about how to install, maintain, and use IBM Workload Scheduler. The documentation has been updated for IBM Workload Scheduler Version 10.2.4.
- Quick Start Guide
- Planning and Installation
- User's Guide and Reference
- Administration Guide
- Scheduling with the Agent for z/OS
- Database Views
- High Availability Cluster Environment
- Troubleshooting
  - Getting started
    Gives an overview of what troubleshooting information is contained in this publication, and where to find troubleshooting information which is not included.
  - Logs and traces
    Provides detailed information about logs and traces, and how to customize them and set the logging and tracing levels.
  - Capturing product data
    Describes the facilities available for data capture in the event of problems occurring. It provides full details of the Data capture utility and the provisions for first failure data capture.
    - Data capture utility
      - When to run
        Describes the circumstances in which you would use the data capture utility.
      - Prerequisites
        Describes the prerequisites for running the wa_pull_info data capture utility.
      - wa_pull_info command and parameters
        Describes the command syntax and parameters of the data capture utility.
      - Tasks
        Describes the tasks performed by the data capture utility.
      - Data collection
        Describes the data collected by the data capture utility.
    - First failure data capture (ffdc)
      Describes how the data capture tool is used automatically by components of the product to create a first failure data capture of the products logs, traces and configuration files.
    - Creating application server dumps
  - Troubleshooting performance
    This refers you to the Administration Guide for the resolution of performance problems.
  - Troubleshooting networks
    Describes how to recover from short-term and long-term network outages and offers solutions to a series of network problems.
  - Troubleshooting engine problems
    Gives solutions to problems that might occur with the modules and programs that comprise the basic scheduling "engine" on the master domain manager.
  - Troubleshooting dynamic workload scheduling
    This section provides information that is useful in identifying and resolving problems with dynamic workload scheduling, including how to tune the job processing rate and how to solve common dynamic scheduling problems.
  - Troubleshooting when automatically adding dynamic agent workstations to the plan
    This section provides information that is useful in identifying and resolving problems in the IBM Workload Scheduler environment when you enable the automatic adding of dynamic agent workstations to the plan.
  - Troubleshooting Dynamic Workload Console
    Describes how to troubleshoot problems with the Dynamic Workload Console related to connections, performance, user access, reports, and others.
  - Troubleshooting workload service assurance
    Gives you troubleshooting information about workload service assurance by explaining how it works and how it exchanges information between the modules. In addition, it provides solutions to common problems.
  - Troubleshooting switch manager
    Provides troubleshooting information about the fault-tolerant switch manager in terms of the event counter, the Ftbox, and link problems. It also provides solutions to some common problems with the backup domain manager.
  - Synchronizing the database with the Symphony file
  - Corrupt Symphony recovery
    Explains the symptoms of Symphony file corruption and links you to tasks that can recover the file on the master domain manager, fault-tolerant agent, or lower domain manager.
  - Support information
  - Date and time format reference - strftime
- Driving IBM Workload Automation
- Extending IBM Workload Automation
IBM Z Workload Scheduler
Welcome to the IBM Z Workload Scheduler documentation, where you can find information about how to install, maintain, and use the product. The documentation has been updated for version 10.2 SPE (Revised April 2025).
Messages and Codes
Glossary
Notices

Data capture utility

The data capture utility is a script named wa_pull_info which extracts information about a product instance of IBM Workload Scheduler.

The data capture utility script is located in the following path: TWA_home/TWS/bin.

The script can be run from the UNIX™ or DOS prompt on the master domain manager, the backup master domain manager, or agents. This utility is not supported on IBMi operating systems.