Error message AWSITA104E is received

System resources scan fails.

About this task

From the dynamic workload broker > Tracking > Computers entry of the Dynamic Workload Console, if you see the status of the agent online, but the availability is unavailable, you can see in theJobManager_trace.log file the following error: 
  AWSITA104E Unable to perform the system resources scan. 
  The error is "Unable to parse hardware scan output".
	AWSITA105E Unable to notify scan results to the server 
  because of a resources scanner error.

Cause and solution:

The problem is that the product is unable to perform correctly the resources scan because the hostname of the machine is not recognized.
To solve the problem, perform the following steps:
on UNIX operating systems
  • verify that the hostname is listed in the /etc/hosts file.
  • verify that the ping hostname command is performed successfully.
on Windows operating systems
  • verify that the ping hostname command is performed successfully.