Agents not linking to master domain manager after first JnextPlan on HP-UX

You have successfully installed the components of your network with the master domain manager on HP-UX. You perform all the necessary steps to create a plan and run your first JnextPlan, which appears to work correctly. The Symphony file is distributed to the agents but they cannot link to the master domain manager, even if you issue a specific link command for them. The conman error log shows that the agents cannot communicate with the master domain manager.

Cause and solution:

One possible cause for this problem is that while on HP-UX host names are normally limited to eight bytes, on some versions of this platform you can define larger host names. The problem occurs if you define the master domain manager's host name as more than eight bytes. When you install the master domain manager on this host a standard operating system routine obtains the host name from the operating system, but either truncates it to eight bytes before storing it in the database, or stores it as "unknown". When you install the agents, you supply the longer master domain manager host name. However, when the agents try to link to the master domain manager they cannot match the host name.