Troubleshooting: Rational® Quality Manager

You can use workarounds to common problems that you might encounter when you work with Rational® Quality Manager.

Table 1. Troubleshooting Rational® Quality Manager

Solutions and workarounds to problems with Rational® Quality Manager

Problem Resolution
Rational® Integration Tester Agent V9.0 after configuring as a Rational® Quality Manager adapter to use TLSv1.2 does not connect to enable remote test execution. Install Rational® Integration Tester V9.1.0 or later. Otherwise, for V9.0 add the following Java parameter:

-Dhttps.protocols=TLSv1.2

For Rational® Integration Tester, add it to RQMAgent.ini.

For Rational® Integration Tester Agent, add it to the Library Manager JVM arguments.

Note: To see what protocol is used by the Agent when connecting to Rational® Quality Manager, add the following Java parameter to RQMAgent.ini and Agent.ini.

-Djavax.net.debug=all
After you execute tests or suites from Rational® Quality Manager, and click Test Results on RTCP (Click Here) from the Test Case or Test Suite Results window, a dialog opens prompting you to enter a database name. This dialog shows because you did not configure a project results database to use and so the connection to the database fails. You must configure the project results database and publish the results database connection details from the Rational® Integration Tester project that contains the tests and suites to Rational® Test Control Panel. For more information, see Working with Rational Integration Tester resources in Rational Quality Manager.
When Rational® Integration Tester Agent is using an Asian locale, results from executing Rational® Integration Tester tests and suites in Rational® Quality Manager do not show in an Asian language. Change the Asian locale to an English locale by using one of the following ways:
  • Edit Agent_installation_directory/RunTests.ini and append the following lines:
    
    -nl
    en
    
  • Edit Agent_installation_directory/LibConfig and add the following JVM argument:
    
    -Duser.language=en_US
    

Export the Rational® Integration Tester tests and suites again and execute them from Rational® Quality Manager. The results show in English in Rational® Quality Manager.