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Troubleshooting HCL OneTest™ API
While working with HCL OneTest™ API, you might encounter some problems that you can easily troubleshoot.
Troubleshooting: transports, tests, and resources
Workarounds and solutions for transport diagnostics, creating and running tests, and saving and renaming objects are contained in this topic.
Troubleshooting: Rational® Quality Manager
You can use workarounds to common problems that you might encounter when you work with Rational® Quality Manager.

Rational® Integration Tester
- Release Notes
  This document contains information about What's new, installation, known issues, and contact information of IBM Support.
- System Requirements
  This document includes information about hardware and software requirements for HCL OneTest™ API.
- Getting Started
  This guide provides an overview and describes the tasks to get you started with HCL OneTest™ API.
- Administrator Guide
  This guide describes how to install HCL OneTest™ API. After you install the software, you can perform administration tasks such as configuration and integration of the product. This guide is intended for administrators.
- Tester Guide
  This guide describes the tasks that you can perform for testing various domains, technologies, and applications. To enable testing, you must configure and enable the environment for testing.
- Test Manager Guide
  This guide describes the tasks that you can perform for tracking the quality of the application. This guide is intended for Test Managers.
- Troubleshooting HCL OneTest™ API
  While working with HCL OneTest™ API, you might encounter some problems that you can easily troubleshoot.
  - Troubleshooting: Installation and configuration
    You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running HCL OneTest™ API.
  - Global problem notifications
    Problems can occur at a time when HCL OneTest™ API cannot display an error message. Instead, a warning icon is displayed. Double-clicking the icon reveals a list of errors.
  - Working with HCL OneTest™ API logs
    To configure the HCL OneTest™ API logs, including those for the RunTest command when run from the command line, update the HCL OneTest API logging properties file.
  - Working with HCL OneTest™ API Agent logs
    To configure the HCL OneTest™ API Agent logs, including those for the RunTests command when run from the command line, update the HCL OneTest API Agent logging properties file.
  - Working with RQMAgent logs
    To configure the RQMAgent logs, update the RQMAgent logging properties file.
  - Locating the logging properties files
    When you install HCL OneTest™ API, HCL OneTest API Agent, or HCL Quality Server including the HTTP/TCP proxy, several logging properties files are added to each installation's home directory.
  - Logging references
    You can use the following list of logging-related information to help you find information about the logs that are supported by HCL OneTest™ API. All of the programs use the Java logging framework. For details, see the Java logging framework documentation.
  - Debugging failed Windows™ services
    If one of the programs fails to start as a Windows™ service, it can be difficult to determine the cause. Typically the service fails to start but gives no indication of why. The Windows Event log has nothing useful and the process might not have created its log file.
  - Troubleshooting: Installation and configuration
    You can troubleshoot some of the problems that you might encounter when you are installing, configuring, or running HCL OneTest™ API.
  - Troubleshooting: transports, tests, and resources
    Workarounds and solutions for transport diagnostics, creating and running tests, and saving and renaming objects are contained in this topic.
    - Debugging with the JVM console
      You can use the HCL OneTest™ API JVM console to debug any errors that might occur while you are working with HCL OneTest API.
    - Limitations of topology discovery
      You must be aware of certain limitations in Topology discovery.
    - Limitations of packet capture
      You must be aware of certain limitations of packet capture.
    - WSDL versioning considerations
      Managing WSDL versions is a common problem that is faced by web services developers. Some guidance is provided to help address the problem.
    - Troubleshooting: COBOL copybook schemas
      You can use a workaround to problem that you can encounter after you import a COBOL copybook schema into HCL OneTest™ API.
    - Troubleshooting: WSDL schemas
      You can use some workarounds to problems that you might encounter during and after the import of a WSDL schema into HCL OneTest™ API.
    - Troubleshooting: Messages
      You can use a workaround to a problem that you might encounter when you work with message fields.
    - Troubleshooting: Rational® Quality Manager
      You can use workarounds to common problems that you might encounter when you work with Rational® Quality Manager.
  - HCL OneTest™ API Agent
    You can use workarounds to common problems that you might encounter when you install and run the HCL OneTest™ API Agent.
  - Troubleshooting: HCL Quality Server
    You can use workarounds to troubleshoot common problems that you might encounter when you use HCL Quality Server.
  - Troubleshooting: HCL OneTest™ Virtualization
    You can use workarounds to common problems that you might encounter when you use HCL OneTest™ Virtualization.
  - Troubleshooting: Software AG webMethods
    You can use workarounds to problems that you might encounter when you use the Software AG webMethods.
  - Troubleshooting: Websphere MQ
    You can use workarounds to problems that you might encounter when you use IBM® WebSphere® MQ with HCL OneTest™ API.
  - Troubleshooting: WebSphere® Application Server
    You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Application Server products with HCL OneTest™ API.
  - Troubleshooting: WebSphere® Portal
    You can use workarounds to problems that you might encounter when you use IBM® WebSphere® Portal products with HCL OneTest™ API.
  - Troubleshooting: TIBCO
    You can use workarounds to common problems that you might encounter when you are testing TIBCO products in HCL OneTest™ API.
  - Troubleshooting: Java™ method transport
    You can use workarounds to common problems that you might encounter when you use the Java™ method transport of HCL OneTest™ API.
  - Troubleshooting: HTTP and Web Services
    You can use workarounds to common problems that you might encounter when you use HTTP and Web Services.
  - Troubleshooting: TCP UDP sockets
    You can use workarounds to common problems that you might encounter when you use TCP and UDP transports.
  - Troubleshooting: Testing on IBM® z/OS®
    You can use workarounds to common problems that you might encounter when you use IBM® z/OS® with HCL OneTest™ API.
- HCL OneTest™ API reference
  HCL OneTest™ API is a scripting-free environment for developing tests for service-oriented architecture (SOA) messaging and business process integration projects. Tests can be built by recording existing system behaviors or from requirements, by entering the data to send and the data that is expected in return.
- Security Considerations
  You can take certain actions to ensure that your installation is secure, customize your security settings, and set up user access controls.
- Notices
  This document provides information about copyright, trademarks, terms and conditions for product documentation.

Troubleshooting: Rational® Quality Manager

You can use workarounds to common problems that you might encounter when you work with Rational® Quality Manager.

Table 1. Troubleshooting Rational® Quality Manager
Solutions and workarounds to problems with Rational® Quality Manager
Problem	Resolution
HCL OneTest™ API Agent V9.0 after configuring as a Rational® Quality Manager adapter to use TLSv1.2 does not connect to enable remote test execution.	Install HCL OneTest™ API V9.1.0 or later. Otherwise, for V9.0 add the following Java™ parameter: `-Dhttps.protocols=TLSv1.2` For HCL OneTest™ API, add it to `RQMAgent.ini`. For HCL OneTest™ API Agent, add it to the Library Manager JVM arguments. Note: To see what protocol is used by the Agent when connecting to Rational® Quality Manager, add the following Java™ parameter to `RQMAgent.ini` and `Agent.ini`. `-Djavax.net.debug=all`
After you execute tests or suites from Rational® Quality Manager, and click Test Results on RTCP (Click Here) from the Test Case or Test Suite Results window, a dialog opens prompting you to enter a database name. This dialog shows because you did not configure a project results database to use and so the connection to the database fails.	You must configure the project results database and publish the results database connection details from the HCL OneTest™ API project that contains the tests and suites to HCL Quality Server. For more information, see Working with HCL OneTest API resources in Rational Quality Manager.
When HCL OneTest™ API Agent is using an Asian locale, results from executing HCL OneTest™ API tests and suites in Rational® Quality Manager do not show in an Asian language.	Change the Asian locale to an English locale by using one of the following ways: Edit `Agent_installation_directory/RunTests.ini` and append the following lines: `-nl en` Edit `Agent_installation_directory/LibConfig` and add the following JVM argument: `-Duser.language=en_US` Export the HCL OneTest™ API tests and suites again and execute them from Rational® Quality Manager. The results show in English in Rational® Quality Manager.