Problem Analysis

This chapter describes the information that will help you analyze problems with Personal Communications, and ways to report a problem to IBM. For detailed information about contacting IBM, refer to Quick Beginnings.

For information about Personal Communications and support, refer to the following Web site(s):
  • The Personal Communications home page provides access to general product information, and download services. To view this page, go to the following Internet address:

    http://www.ibm.com/software/network/pcomm

  • The Personal Communications support page provides links to code fixes, tips, newsgroups, support options, and services. To view this page or to submit a software defect report, go to the following Internet address:

    http://www.ibm.com/software/network/pcomm/support

Personal Communications provides several utilities to help you with problem analysis. They can be invoked by clicking their icons from the 'Programs → IBM Personal Communications → Administrative and PD Aids'' subfolder on the Windows® Start menu.

Note:
In a Windows 10 machine, all the executable are listed under one folder, 'IBM Personal Communications', and Utilities can be invoked by clicking their icons from the 'Programs ->IBM Personal Communications' subfolder on the Windows®Start menu.

The following sections describe these utilities and how to use them.