Support Assistant

The IBM Support Assistant enables you to easily resolve software questions. The Support Assistant provides the following components:
  • Search

    Enable search of the software information database.

  • Service

    Assists customers who choose to submit a PMR by providing access to the Electronic Service Request Web site.

  • Support Links

    A consolidated list of IBM web links, organized by brand and product.

Help desk personnel and Personal Communications administrators might want to install Support Assistant in order to better support end users. The Support Assistant can be downloaded from the following address: https://www.ibm.com/support/home/product/C100515X13178X21/other_software/ibm_support_assistant