Mozilla and Firefox

With the Mozilla and Firefox browser, if nothing happens when you try to install the cached client, or if the attempt to install the cached client fails, check the browser's settings. Make sure that Mozilla and Firefox are not set to suppress popup windows that appear on top of or under the Navigator window. This setting prevents the Host On-Demand cached client from being installed.

This location of this setting depends on the version of Mozilla:
  • In Mozilla 1.2, this setting is included under Edit > Preferences > Advanced > Scripts & Plugins.
  • In Mozilla 1.3, this setting is included under Edit > Preferences > Privacy & Security > Popup Windows.

After the cached client is installed, you can restore this setting to suppress popup windows. But if you need to install the entire cached client again or update to a newer version in the foreground, you need to set Mozilla or Firefox again so that it does not suppress popup windows.


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 The setting to suppress popup windows does not hinder the downloading of additional components that were not included in the initial download (preload list).