IBM® Support Assistant

The IBM® Support Assistant (ISA) can help you simplify software support, reduce support costs, and improve your ability to resolve software problems in-house quickly. ISA is a free local software serviceability workbench that helps you resolve questions and problems with IBM® software products. For more information see the ISA Web site at https://www.ibm.com/support/home/product/C100515X13178X21/other_software/ibm_support_assistant.

HATS provides a plug-in for ISA V4.x. The HATS plug-in provides links to the HATS Knowledge Center, home page, support site, education assistant site, and other sites. You can search these sites for information that may help you resolve a problem. For information about how to install the HATS plug-in, see Use the IBM Support Assistant.