Support resources
Use these resources to find product details, fixes, and support.
Search knowledge bases
- Download Program Directories from the IBM Publications Center:
Program Directory Publication number IBM Application Delivery Foundation for z/OS GI13-4538 Application Delivery Foundation for z/OS Common Components GI10-8969 Fault Analyzer GI10-8967 File Manager GI10-8968 - Get up-to-date details about installing, customizing, and using the product
from IBM Documentation:
Product documentation Publication number Application Delivery Foundation for z/OS Common Components Customization Guide and User Guide SC27-9050 Fault Analyzer User's Guide and Reference SC27-9040 File Manager Customization Guide SC27-9041 File Manager User’s Guide and Reference SC27-9042 File Manager User’s Guide and Reference for DB2 SC27-9043 File Manager User’s Guide and Reference for IMS SC27-9044 File Manager User’s Guide and Reference for CICS SC27-9045
Get fixes
Collect diagnostic data
Before you contact Support, collect the data that can help to
diagnose the problem. These documents explain what you'll need:
- Collect troubleshooting data for Application Performance Analyzer for z/OS®
- Mustgather: Read first for problems encountered with z/OS® Debugger
- Collect troubleshooting data for Fault Analyzer for z/OS®
- Collect troubleshooting data for File Manager for z/OS®
- Mustgather: Read first for problems encountered with Enterprise COBOL for z/OS®
- Mustgather: Read first for problems encountered with Enterprise PL/I for z/OS®
Be ready to answer these questions:
- What software versions are you running?
- Do you have logs, traces, and messages related to the problem?
- Can you re-create the problem? If so, how do you re-create the problem?
- Did you make hardware, operating system, or networking software changes?
- Do you have a workaround for the problem?
Contact Support
Open a case, chat with Support, or connect to resources and communities through https://www.ibm.com/mysupport.