Use the IBM® Support Assistant

IBM® Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM® software products.

HATS provides a plug-in for ISA V4.x. The HATS plug-in provides links to the HATS Knowledge Center, home page, HotSpot, support site, and other sites. You can search these sites for information that might help you resolve a problem.

For assistance, go to https://www.ibm.com/support/home/product/C100515X13178X21/other_software/ibm_support_assistant.

To install the HATS ISA plug-in:
  1. Start ISA.
  2. Click Update > Find new > Product Add-ons from the menu bar.
  3. The Find New Product Add-ons wizard is displayed.
  4. From the Product Add-ons to Install page, expand Rational.
  5. Find and select IBM® Host Access Transformation Services V9.6 in the list.
  6. Click Next.
  7. On the Tools Add-ons to Install page, click Next.
  8. On the Licenses of Add-ons to Install page, select I accept the terms in the license agreements, click Next.
  9. On the Summary page, click Install.